Refund policy

At Gift Bow & Co, each order is carefully prepared and packaged to ensure it reaches you in excellent condition.

Due to the nature of our products, we do not accept returns or exchanges unless an item is faulty or damaged upon arrival.

Please note:

• Returns or exchanges will only be considered for items that are damaged or defective when received.
• Damage caused during shipping or by the courier is not covered under this policy and must be reported directly to the courier where applicable.
• If you believe you have received a faulty or damaged item, please contact us within 48 hours of delivery with your order number, a description of the issue, and clear photographs of the product.

Once your claim has been reviewed and approved, we will advise you on the appropriate resolution, which may include a replacement or refund at our discretion.

If you have any questions regarding your order, please contact our customer support team—we're always happy to help.